Last updated: September 24, 2024

1. Overview

This Refund Policy explains our policy regarding refunds for the Backdropper mobile application operated by Secret Code ("we," "us," or "our").

Since our app is distributed through Apple's App Store, all transactions are subject to Apple's terms and conditions, not ours. We do not process payments or refunds directly.

2. Refund Eligibility

You may be eligible for a refund through Apple if:

• Technical Issues: The app doesn't work as described or has significant technical problems
• Accidental Purchase: You made an unintended purchase
• Unsatisfactory Performance: The app doesn't meet your expectations based on the description
• Billing Errors: You were charged incorrectly
• Subscription Issues: Problems with subscription management or unwanted renewals
• App Store Violations: The app violates Apple's guidelines

3. Refund Timeframe

Apple's general refund policy allows requests within 90 days of purchase. However:

• For the best chance of approval, submit your refund request as soon as possible
• Some circumstances may allow refunds beyond 90 days
• Refund approval is at Apple's discretion and depends on various factors

4. How to Request a Refund

Since Backdropper is purchased through the Apple App Store, you'll need to request your refund directly from Apple using one of these methods:

5. Refund Processing Timeline

If Apple approves your refund request:

Step	Timeline	What Happens
Review	24-48 hours	Apple reviews your refund request
Approval	Immediate	You receive email confirmation if approved
Processing	3-5 business days	Refund appears on your payment method
Bank Processing	1-2 billing cycles	May take longer depending on your bank

6. Subscription Refunds

If you purchased a Backdropper subscription:

• Auto-Renewal: Cancel first to prevent future charges
• Partial Refunds: Apple may offer partial refunds for unused subscription time
• Free Trials: Cancel before trial ends to avoid charges
• Cancellation: Go to Settings > Apple ID > Subscriptions to manage

7. What We Can Help With

While we cannot process refunds directly, our support team can assist with:

• Technical Support: Troubleshooting app issues before seeking a refund
• Feature Guidance: Helping you understand app functionality
• Account Issues: Resolving problems with your Backdropper account
• Usage Tips: Maximizing your experience with the app
• Refund Process: Guidance on how to request refunds from Apple

8. What We Cannot Do

Please understand that Secret Code cannot:

• Process refunds directly (only Apple can authorize refunds)
• Override Apple's refund decisions
• Access your Apple account or payment information
• Guarantee refund approval from Apple
• Provide refunds outside of Apple's system
• Issue store credit or alternative compensation

9. Preventing Future Issues

To ensure the best experience with Backdropper and avoid refund situations:

• Check Requirements: Ensure your device meets iOS 14.0+ requirement
• Read Descriptions: Review app features and screenshots before purchasing
• Try Free Features: Test the app's basic functionality first
• Contact Support: Reach out if you encounter any issues
• Manage Subscriptions: Monitor your subscription status in Settings
• Update Regularly: Keep the app updated for best performance

10. Different Types of Purchases

10.1 One-Time Purchases

• Premium features or credits
• In-app purchases for enhanced functionality
• Full refund if approved by Apple

10.2 Subscriptions

• Monthly or annual subscription plans
• Prorated refunds for unused time (Apple's discretion)
• Cancel anytime to prevent future charges

10.3 Free Trials

• Cancel before trial ends to avoid charges
• Full refund typically available if charged accidentally
• Manage in Apple ID Settings > Subscriptions

11. International Customers

Refund policies may vary by country:

• European Union: May have additional consumer protection rights
• Australia: Consumer guarantees under Australian Consumer Law
• Other Regions: Subject to local consumer protection laws
• Apple's Policy: Generally consistent worldwide but may have regional variations

12. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the app after changes constitutes acceptance of the new policy.